At Techspiration India Private Limited (the "Company," "We," "DriveGenie," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, process, use, share, and safeguard your personal information. It also explains how you can access, update, and make certain decisions regarding your information.
This Privacy Policy applies to both online and offline activities, including web and mobile services such as our website (https://drivegenie.in) and Mobile Application, as well as offline data collection through phone calls, mail, or in-person interactions. These are collectively referred to as the "Services." It also applies to any interactive features or downloads that are connected to the Services and display or incorporate this Privacy Policy.
BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU CONSENT TO THIS PRIVACY POLICY. Please read it carefully to understand our privacy practices. If you do not agree with this Privacy Policy, do not accept the Customer Terms and Conditions or use our Services. This Privacy Policy is part of the Customer Terms and Conditions.
If you have any questions regarding this Privacy Policy, feel free to contact us through the email provided on our website or Mobile Application.
Certain capitalized terms in this Privacy Policy have the following meanings:
We may ask you to provide certain Protected Information through the Services, such as when you register for an account or interact with us. This information is collected for lawful purposes related to our Services. Examples of information we may collect include:
We and our TPSPs may use technologies to collect certain information automatically as you use the Services. This includes:
Additionally, if you book through our call center, DriveGenie may record calls for quality and training purposes. We also collect geographic data via GPS from your mobile device during bookings.
We may use cookies to collect Usage Information. You can control cookies through your browser settings, but disabling them may affect the functionality of the Services.
When you use our Mobile Application, we may collect technical data such as:
We may supplement the information we collect with data from third parties to improve the Services.
The main purpose of collecting your information is to enhance your experience with the Services. We use the information for various purposes, including:
We may also use your information to send you promotional materials or special offers. Your information may be shared with other users when you opt for pooled vehicle services.
We may use collected data for targeted advertising. This involves using browsing behavior (like pages visited or searches made) to show you relevant ads on third-party websites. This information is not linked to personally identifiable data.
We do not sell, share, rent, or trade your information except as outlined in this Privacy Policy:
If you choose to receive information or marketing offers from third parties, we may share your Protected Information with those parties. You should review their privacy policies before agreeing.
We work with third-party companies to provide and support the Services. These third parties may access your Protected Information only to perform tasks for us. They are required to protect your data similarly to how we do and cannot use your information for other purposes.
Certain Services may be offered with third parties (e.g., sponsors, charities). If you use these Co-Branded Services, you consent to sharing your Protected Information with both us and the third party. These third parties will handle your information according to their own privacy policies.
We may offer Promotions through our Services that may require registration. By participating in a Promotion, you agree to the official rules of that Promotion, which may involve specific requirements such as allowing the Promotion sponsor to use your name, voice, and/or likeness for advertising or marketing purposes.
If you enter a Promotion, you agree that your Protected Information may be shared with third parties or made public for purposes related to administering the Promotion, including winner selection, prize distribution, and as required by law or the Promotion’s official rules, such as posting on a winner’s list.
We cooperate with government authorities, law enforcement, and private parties to comply with the law. Therefore, we may access, use, preserve, transfer, and disclose your information (including Protected Information, IP address, Device Information, or geo-location data) to government or law enforcement authorities, or private parties when we determine it is necessary and appropriate for:
Your Protected Information may be collected and shared with third parties if you upload, share, or transmit content from the Mobile Application to email recipients, online communities, websites, or the public (e.g., uploading photos, posting reviews, or sharing information about your Booking). This content will be subject to the privacy policies of the platforms to which you share or upload it.
We may share your information within our parent company, subsidiaries, and affiliates for internal purposes. Additionally, we may disclose and transfer this information in the event of a business transaction such as a merger, acquisition, or sale of assets, or during due diligence.
The Services may contain content from third parties who may collect your website usage information and Device Identifiers when you visit their pages. You may also be directed to third-party websites or applications that we do not control. We encourage you to review their privacy policies before providing any Protected Information.
Our Services may include social media features such as the Facebook Like button and widgets (e.g., Share This). These features may collect your IP address, the page you're visiting on our Services, and may set cookies to ensure the features work properly. Interactions with these features are governed by the privacy policies of the third-party companies providing them.
This Privacy Policy does not cover information obtained by the driver or the company the driver works for when providing a service through the app, such as when you're using a booked cab. This information is subject to the privacy practices of the driver or their company.
You are responsible for keeping your information accurate. If your Protected Information changes or if you no longer wish to use our Services, you can update or delete your information by visiting your profile page or contacting us via the provided email. We will make efforts to update your information in our systems promptly. If we are unable to provide Services due to inaccurate information, we may terminate your access and notify you via email.
You may also cancel or modify the communications you wish to receive from us by following the instructions in an email or adjusting your communication preferences in your account settings. If you choose to cancel your account, contact us via the email provided in your trip bill. We will retain your information as necessary to fulfill legal obligations, resolve disputes, or prevent fraud.
We take measures to secure your Protected Information and Usage Information with industry-standard practices such as encryption, firewalls, and SSL (Secure Socket Layers). While we aim to protect your data, no system is entirely invulnerable, and we cannot guarantee the security of our databases or the safety of the information transmitted over the internet. We recommend that you keep your password confidential.
DriveGenie has appointed a Grievance Officer to handle any concerns you may have regarding this Privacy Policy or the use of your Protected Information. You can contact them at [email protected].
Once we receive your request to [email protected] we will process the deletion in accordance with applicable data protection laws. All personal data associated with your account will be permanently removed from our server.
We may update this Privacy Policy periodically to reflect changes in our practices. These changes will be effective immediately upon posting. If any material changes are made, we will notify you by email or a notice on our Services prior to the changes taking effect. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.