Refund Policy

If you wish to request a refund for any amount debited from your Genie-Wallet, please email us at [email protected] with a detailed explanation of the circumstances surrounding your request. If we determine that the refund request is valid, we will make reasonable efforts to process the refund and return the funds to your Genie-Wallet.

Please note that, as per RBI regulations, we cannot refund any remaining balance in your Genie-Wallet to you, as it is considered a Closed Wallet. If your Genie-Wallet was incorrectly loaded or reloaded, and after reviewing your written request, we will credit the funds back to the same source from where they were originally received.

We will make reasonable efforts to respond to your refund request as promptly as possible. However, please note that we are not responsible for any delays caused by third parties, such as banks or merchants, who may be involved in processing your refund request, or for delays due to force majeure events beyond our control. Consequently, we do not assume liability for the processing of refund requests.

Chargebacks

You may have the option to initiate a chargeback request based on the terms and conditions of your debit/credit card provider or bank account. Please note that chargeback requests are processed by your card provider or bank, not by us, and we bear no responsibility for the processing of chargebacks.

We reserve the right to review your account and transaction history in the event of a chargeback request to determine if any fraudulent activity has occurred. If we suspect fraudulent activity on your account, we may immediately suspend, block, or terminate your account.

Meter Start and Cancellation Policy

DriveGenie drivers will wait for no longer than 15 minutes from the requested trip start time before the trip timer begins.

You may cancel a driver service booking at any time through the DriveGenie App or Website. However, if you cancel after the driver is already en route, a cancellation fee may apply.

Refund Credits

Any refunds will be credited to the Buyer's account via the payment method chosen, as specified in the payment mechanism. Estimated timelines for processing refunds are provided below. In case the Buyer opts not to credit the refund to their Genie-Wallet, the refund will be issued based on the selected payment method, such as bank transfer, credit card, or another payment option.

Order Editing, Cancellation, Compensation, or Payment Failures

These will be processed in accordance with the refund policies and timelines established.

Once the processing time is completed, the refund amount will be credited within 48 hours.